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- Section 1 - Introduction to Knowledge Management
- Section 2 - Analytical tools for auditing knowledge, corporate culture and knowledge linking with strategy
- Section 3 - Presentation of 16 K.M tools and 17 case studies
- 3.1 Overview of IT Tools in KM
- 3.2 Knowledge Portals
- 3.3 Content and Data Management - Information Tools for Knowledge Storage
- 3.4 Data Mining
- 3.5 Staff Yellow Pages
- 3.6 Communities of Practice
- 3.7 Knowledge Maps
- 3.8.A Creativity Development - The 635-Creativity Technique
- 3.8.B Creativity Development - Attribute Listing
- 3.8.C Creativity Development - Analogical Reasoning
- 3.9 Interviews for Staffing
- 3.10 Social Network Analysis for Knowledge Management
- 3.11 Quality Circles
- 3.12 Job Rotation
- 3.13 In-House Training and KM
- 3.14 Developing & Evaluating Organisational Culture for Knowledge Management (K.M.)
- 3.15 Methods to Encourage Knowledge Sharing
- Section 4 - Building your Knowledge Management team and Controlling your K.M strategy
- Section1 - Online Test
- Section 2 - Online test
- Section 3- Online test
- Section 4 - Online test
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