Section 3 - Presentation of 16 K.M tools and 17 case studies

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Section 1 - Introduction to Knowledge Management
Section 2 - Analytical tools for auditing knowledge, corporate culture and knowledge linking with strategy
Section 3 - Presentation of 16 K.M tools and 17 case studies
Section 4 - Building your Knowledge Management team and Controlling your K.M strategy
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Section 3 - Presentation of 16 K.M tools and 17 case studies

3.1 Overview of IT Tools in KM

3.2 Knowledge Portals

3.3 Content and Data Management - Information Tools for Knowledge Storage

3.4 Data Mining

3.5 Staff Yellow Pages

3.6 Communities of Practice

3.7 Knowledge Maps

3.8.A Creativity Development - The 635-Creativity Technique

3.8.B Creativity Development - Attribute Listing

3.8.C Creativity Development - Analogical Reasoning

3.9 Interviews for Staffing

3.10 Social Network Analysis for Knowledge Management

3.11 Quality Circles

3.12 Job Rotation

3.13 In-House Training and KM

3.14 Developing & Evaluating Organisational Culture for Knowledge Management (K.M.)

3.15 Methods to Encourage Knowledge Sharing

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