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• 3.1 Overview of IT Tools in KM
• 3.2 Knowledge Portals
• 3.3 Content and Data Management - Information Tools for Knowledge Storage
• 3.4 Data Mining
• 3.5 Staff Yellow Pages
• 3.6 Communities of Practice
• 3.7 Knowledge Maps
• 3.8.A Creativity Development - The 635-Creativity Technique
• 3.8.B Creativity Development - Attribute Listing
• 3.8.C Creativity Development - Analogical Reasoning
• 3.9 Interviews for Staffing
• 3.10 Social Network Analysis for Knowledge Management
  • 3.10.1 Introduction
  • 3.10.2 Basic theoretical elements of S.N.A
  • 3.10.3 Why use SNA?
  • 3.10.4 How to implement a Social Network Analysis for Knowledge Management
  • 3.10.5 Success factors for S.N.A
  • 3.10.6 Cost and duration of SNA
  • 3.10.7 Case Study [4]
  • 3.10.8 List of References
  • 3.10.9: Glossary
  • 3.10.10: Keywords
  • 3.10.11: Questions
• 3.11 Quality Circles
• 3.12 Job Rotation
• 3.13 In-House Training and KM
• 3.14 Developing & Evaluating Organisational Culture for Knowledge Management (K.M.)
• 3.15 Methods to Encourage Knowledge Sharing