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• 3.1 Overview of IT Tools in KM
• 3.2 Knowledge Portals
• 3.3 Content and Data Management - Information Tools for Knowledge Storage
• 3.4 Data Mining
• 3.5 Staff Yellow Pages
  • 3.5.1 Introduction
  • 3.5.2 How to implement Staff Yellow Pages
  • 3.5.3 What are the success factors for Staff Yellow Pages
  • 3.5.4: Case study: Hoffman La Roche Knowledge Map
  • 3.5.5: List of References
  • 3.5.6: Glossary
  • 3.5.7: Keywords
  • 3.5.8: Questions
• 3.6 Communities of Practice
• 3.7 Knowledge Maps
• 3.8.A Creativity Development - The 635-Creativity Technique
• 3.8.B Creativity Development - Attribute Listing
• 3.8.C Creativity Development - Analogical Reasoning
• 3.9 Interviews for Staffing
• 3.10 Social Network Analysis for Knowledge Management
• 3.11 Quality Circles
• 3.12 Job Rotation
• 3.13 In-House Training and KM
• 3.14 Developing & Evaluating Organisational Culture for Knowledge Management (K.M.)
• 3.15 Methods to Encourage Knowledge Sharing